All products sold by ASI are guaranteed for a full 12 months in accordance to manufacturers standard warranty for commercial use, unless stated otherwise at point of sale.
ASI will not be expected to guarantee against misuse (i.e. drinks spilt inside, heavy falls, blowing speakers etc.) or excessive wear and tear. Please note any repairs carried out by anyone other than by ourselves or authorised agents the guarantee will not apply.
This guarantee is naturally in addition to your statutory rights. We ask to report any faults to us before making contact with manufacturers. Should your ordered item arrive damaged or is faulty within 28 days, we will exchange it for a replacement or issue you with a full refund or credit for the cost of the item, subject to the product being returned to us complete with all packing and accessories.
If your order should develop a fault within 28 days of receipt it is ASI policy to exchange or refund the item provided it is in as-new condition. The product will be inspected to determine its condition. However this does not apply to faults caused by accident, neglect or misuse, in these cases there will be no refund or exchange. This does not affect your statutory rights.
It is unlikely that you will receive a damaged delivery but you must contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 01202 680998 with your order details and with an explanation of the problem.